News

Striving towards excellence

February 3, 2023

Bulli Medical Practice was assessed by AGPAL (Australian General Practice Accreditation Limited) in late January. This accreditation takes place every three years and we are assessed against the Royal Australian College of General Practitioner standards.

We are delighted to announce we were successful in gaining AGPAL accreditation until 2026. All the team at Bulli Medical Practice worked very hard to be ready for this assessment and we are thrilled with the outstanding result.

As part of this accreditation process we sought patient feedback about their experience with the practice and 213 patients completed our patient survey in October 2022.

Overall our survey results indicated that our patients value the service provided by Bulli Medical Practice with 94% of ratings as “good”, “very good” or “excellent”.

The practice performed strongly across the areas of “confidence in ability”, “respect shown to patient”, “warmth of greeting” and “ability to listen”.

There was some constructive feedback about access to the doctor or nurse of choice either via face-to-face or telephone appointments. To address we are constantly reviewing our appointment availability and encourage all patients needing an urgent appointment to call and speak to one of our receptionists.

We also received feedback about waiting times in the practice. To address this, we have provided each of the general practitioners with data regarding their individual patient waiting times, so they can review their own practice and processes.

Thanks to all the patients who participated in this survey as you have helped us to continue to improve our service.